Service

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In 1996, after 10 years of succesful operation, Purewater stopped selling and installing swimming pools.  We had the technical and sales expertise to install them, but we made a strategic decision to devote our resources to service and repair work instead.

Management at Purewater observed what often happens in the pool and spa business,  where multifunction companies will prioritize installation work, and concentrate all of their resources on getting new pools in the ground.  When installation work becomes the focus, other work is secondary, so opening pools, replacing liners, repairs, or renovations are pushed to the back of the queue.

We felt that an opportunity existed to be the BEST after-sales service provider in the National Capital Region if we left installation to others and concentrated our efforts on pool care.  The result is the largest dedicated swimming pool service company in the region, recipients of many “best of” awards and accolades.

Face it; Ottawa summers are short enough!  If your pump dies on a hot day in June, you don’t want to wait two weeks for a replacement.  Purewater’s extensive service and repair experience means we will take on any job, no matter how small or how big, and treat it like a top priority!  We use state of the art service management software and dedicated in-house administrative personnel to ensure the highest level of customer service.

Our technicians and in-house management team are career professionals and first rate swimming pool and hot tub experts.  Whether you need a simple vacuuming and cleanup or a complete remodel of your pool, Purewater can handle it, professionally, promptly, and surprisingly affordably.

Buyer beware, when it comes to pool and hot tub service, there are a lot of pretenders and bunglers out there willing to take your hard-earned money.  Want to know why it is important to contact a qualified service company, professionals with 30 years of experience?  Watch this shocking expose compiled by CBC Marketplace magazine.

Wish you had put in that walk in step or swim-out lounge?  Want a deeper deep end or an attached hot tub?  Thinking about an energy efficient pump, heater, or automatic system controller?  We do that!  Looking for a totally automatic way to monitor the pH and chlorine, or salt?  We do that!  Wish you had those cool new multi colored lights?  We do that!  Contact our service experts today to discuss your dreams.  Chances are, we can make them come true!

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As our service department grew, we took on new staff and new areas of expertise.  Currently, Purewater can not only service or repair just about anything pool related, we also pride ourselves on having one of the most highly trained hot tub service departments anywhere in North America.  We service every major brand, and a few you’ve never heard of!  Unlike most places that sell hot tubs, Purewater uses our own staff, full time, year round, career technical experts to deliver and set up our hot tubs.  It may seem like a small thing, but putting an expert in your backyard right from the start ensures not only a smooth delivery, but years of trouble free enjoyment afterwards!

Click here to visit our Hot Tub Services page

Purewater technicians have also installed, repaired, and moved thousands of pool tables over the years.  Our factory-trained technicians can deliver and set up a brand new table or restore an old classic. Call, click, or drop in to find out more about what we can do for you.

Click here to visit our Billiards Services page

 

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