Hi Purewater team, Thank you so much for getting the pool ready for the summer. Thanks to Adam and Josh for such a great job. They are very polite, professional and caring. Please pass this on to them for me. I will be in to get necessary chemicals for the summer.
Ghislaine (Lyn )McBane
We would just like to thank you and all the staff at Purewater who looked after us during this process. It started off with our initial phone call and your crew was here within the week to asses our needs. The project moved quickly and all timelines were met not only on time but exceeded our expectations.
Everything that we were told would be done was completed as promised. The whole project took a few separate visits and we were informed as to the purpose of each visit. On the final day of installation including the water fill in, your crew worked for almost 10 hours in extreme heat to insure we would have use of our pool for the long weekend.
A follow up on my part to your store to inquire how to put in the proper chemicals after a new liner installation was very informative.
Thanks again for coming through for us from a sales and service standpoint. We truly felt you appreciated our business and I'm happy to show off your work!
Thanks for everything,
Steve & Tracy
Just wanted to let you know that we are very happy with our Nordic Spa Escape hot tub.
The tub adds about $100 to my electrical bill which includes the delivery fees, which amounts to $50 a month in electricity. Again, this was expected and it is less than our previous hot tub.
The size and shape is perfect for our family needs, two adults and three small kids. The kids spend their time cruising along the sides, so having the bench layout is great.
The jacuzzi jet is incredible. Best foot and back massager ever.
Being an engineer, I did temperature readings inside, outside, and on the outside surface of the tub to work out some efficiency calculations. I will not bore you with the numbers, but the day of the test was minus 20 and the outer casing was barely emitting any heat! The spray on foam to tub was holding in the energy from the water admirably. I didn't expect it to be as good as it was.
All in all, we are very pleased. Many thanks and help during the sale.
Lee M, Ottawa
November 24, 2015
My experience at Purewater was very positive. I did lots of research on pool table retailers in Ottawa and upon entering the store I was met with a bunch of friendly, passionate and helpful staff. It was a pleasure buying from them and they’ll be a go to for all of my recreation needs for the house. The installation of the table went smoothly. They made sure I was completely satisfied with the location and orientation of the table before laying the slate. They cleaned up after themselves and the table has been great to play on! I definitely recommend Purewater.
February 3, 2014
Thanks so much for taking such good care of me during my “hot tub crisis”. I truly appreciate the effort made on my behalf by you and Genesis. Genesis was truly a pleasure – he was knowledgeable, thorough, and checked out every element of my hot tub. After working with “the other place”, it was nice not to listen to how horrible a spot my hot tub was placed. I would like you both to have a coffee on me. Thanks for you attention to customer service!
Just a word on my experience of buying a spa through Purewater, I have Zero complaint, Nick Dove is excellent !!…he did take the time to explain all the features and took the time to answer all my questions…. For delivery a Stephan came at my residence.. he also took time to find the best set up and was not shy giving me advise…
Susan and I would like to thank you for having taken the time to come out to our home yesterday to meet with us and coach us on how to enjoy our spa to the fullest. So far we are very impressed with the customer service we have received from you and all the other folks at Purewater as well as the contractors that you recommended to us for the landscaping and the electrical work. Everyone has been very attentive, courteous and professional in their approach. This is something that both Susan and I value whenever we purchase goods or services from any business. Bravo
Thank you for a most wonderful experience. Buying our first hot tub was made easy with the expert care and guidance of our salesman. The delivery and set up crew were most kind and helpful and arrived as scheduled. Your service staff is excellent and always willing to serve and help whenever we come in.
It is very refreshing to see that some companies still remember that the service industry is always very important to the customer. We could not be happier with your service. We love our hot tub and enjoy it every day.
Andre & Ellen Blain
We just want to thank you, and the other staff at Purewater who got involved, for all your help in picking out and setting up our new billiard table…here are a couple of (not great) photo’s of the table and furniture that you supplied in the room that we built for it all.
We are very happy and satisfied customers!
David & Faye
We have just passed the 3 month mark since our hot tub was installed on Aug. 31 and are very pleased with our purchase.
The installation process was very smooth and your staff are most helpful when I call in with questions regarding proper water chemistry. I think I have the hang of it now. I was a bit intimidated with doing the first water changeover which we did last week. It turned out to be a very easy, straightforward process draining and refilling the tub following the steps in the owner’s manual.
Attached is a photo of our tub installed and one of Marcelle and my daughter and granddaughters. I didn’t include any of myself as I didn’t want to scare any of your staff!
Please feel free to use me as a reference if the need arises.
March 12, 2020
I just wanted to thank you and your service team for responding so quickly and professionally to our issue with our hot tub! It was greatly appreciated and helped out tremendously saving our hot tub from freezing, especially with the cold weather setting in! After 17 years of working with Purewater, it's nice to know your after sales service is still second to none!