We're ready to help. OUR STORE IS OPEN; all services are being provided following social distancing guidelines. With COVID-19 top of mind, we're committed to keeping you posted on what we're doing. ×

Water Test

PLEASE READ CAREFULLYWe are open for in-person water testing (see hours below) as well as continuing to offer no-contact dropoff service.

If you wish to leave a sample for no-contact testing, please read the directions below and remember, you must complete the online form each and every time you want to drop off a sample.  No form is necessary if you are getting an in-person test.

Lab hours are 9AM to 5:30 PM, Monday to Saturday, 10 to 4:30 Sundays. Our last test will start 30 minutes before the store closes.  We encourage you to arrive early enough to avoid disappointment as we must turn away customers in line after that time.

There is no charge for testing provided required chemicals are purchased at Purewater. For contactless dropoff service, please complete this form PRIOR to dropping off a sample, or, if the sample is already in, please complete the form right away (within 2 hours of dropoff). This form, if correctly completed, will generate an email confirmation response. if you do not get a confirmation email, your form was not completed correctly and we will not be able to process your test; please resubmit, and if you continue to have problems, contact our lab at [email protected]

Samples for contactless testing can be left at Purewater, 2070 Robertson Rd., Monday to Saturday between 9AM and 6PM., Sundays between 10 and 5. If you do not have a sample bottle, please use a disposable, clean glass container, at least 500ml (2 cups) of water. PLEASE DO NOT leave samples in personal bottles you want back; use a disposable container or an actual sample bottle. Because of limited space for returns and limited supervision of the bin, we are only returning plastic sample bottles. There is a clearly labelled drop-off bin just inside the front door. Please label the sample bottle with your name and phone #,  AS THEY ARE RECORDED ON THIS FORM. if you have both a pool and spa identify which on your sample bottle. Please write directly on the bottle with a permanent marker; bottles are disinfected prior to handling, and a “taped on” note or post-it note will be lost or rendered illegible.  Place the sample in the “NEW SAMPLES” bin; DO NOT leave in the alphabetized bins marked for the return of empty bottles.

Water tests are processed once we have both this form and the sample.

Please make note of the following requirements:
– We will not perform a test on samples provided in used chemical containers.
– In a newly opened pool or newly filled hot tub, water must circulate for at least 24 hours prior to taking a water sample. We will not perform a test if water has not been circulating for at least 24 hours.
– If water has been shocked within 12 hours of sample being taken, or if the chlorine / bromine level is above 12PPM, we will not be able to test; perform a strip-test at home to confirm sanitizer levels prior to dropping off a sample.
– Due to the significant amount of extra work and time involved in operating our lab and premises with Covid-19 restrictions, we will not process more than 1 test per month for the same client unless you are having a specific chemistry problem, or as a follow up to your initial balancing test.