Please read the instructions carefully and if you have questions, contact our lab at [email protected] before you visit!
Please do not use an old chemical container for your water sample, we will not test samples in these containers as they will produce false results. If you do not have a sample bottle, please use a disposable, clean, glass container, with at least 500ml (2 cups) of water.
Complete the online form every time you want a test (see bottom of this page), PRIOR to dropping off a sample. If the sample is already in, please complete the form right away (within 2 hours of dropoff). This form, if correctly completed, will generate an email confirmation. If you do not get a confirmation email, your form was not successfully transmitted and we will not be able to process your test; please resubmit, and if you continue to have problems, contact our lab at [email protected] Please check your spam filter and junk email for the confirmation before you call in.
Samples for testing can be left at Purewater, 2070 Robertson Rd during retail hours; 9AM to 6PM Monday to Saturday, 10AM to 5PM Sundays. Please do not leave samples in personal bottles you want back; use a disposable container or an actual sample bottle. There is a clearly marked drop-off bin just outside the front door. Please label the sample bottle with your name and phone #, AS THEY ARE RECORDED ON THIS FORM. if you have both a pool and spa identify which on your sample bottle. Please write directly on the bottle with a permanent marker; bottles are disinfected prior to handling, and a “taped on” note or post-it note will be lost or rendered illegible. Place the sample in the “NEW SAMPLES” bin; DO NOT leave in the alphabetized bins marked for the return of empty bottles.
Please make note of the following requirements:
– We will not perform a test on samples provided in used chemical containers.
– In a newly opened pool or newly filled hot tub, water must circulate for at least 24 hours prior to taking a water sample. We will not perform a test if water has not been circulating for at least 24 hours.
– If water has been shocked within 12 hours of sample being taken, or if the chlorine / bromine level is above 12PPM, we will not be able to test; perform a strip-test at home to confirm sanitizer levels are within normal ranges prior to dropping off a sample.
– Due to the significant amount of extra work and time involved in operating our lab and premises with Covid-19 restrictions, we will not process more than 1 test per month for the same client unless you are having a specific chemistry problem, or as a follow up to an initial balancing test.
THANK YOU, if you have any questions please feel free to call us during regular business hours, or email us at [email protected].